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Practice Management Programmes |
Treatment co-ordinator programme
Anita Jupp
3x 2-day sessions during 2010
This programme is designed to help the dental practice provide top quality patient care through the addition of a treatment co-ordinator. This brings the many benefits of positive communication, efficient business systems and excellent patient education as well as increase needed case acceptance levels.
It will be run as 3 two-day sessions spread through 2010. Its aim is to allow a dentist to train a suitable member of staff to act as a treatment co-ordinator in the practice, then support that individual through their first year in the job.
Dentists will attend with their treatment co-ordinators for all sessions.
Treatment Coordinator, Level I
Philosophy, Introduction & Implementation
Philosophy of the dental practice
Attitude: Focusing on the positive
Implementing a Treatment Coordinator in your practice
Treatment planning and patient education for the dream practice
Delegation and training
Clinical procedures: Verbal skills for educating your patients
Communication with the dentist
Phase III treatment planning
The win/win results of superb communication and presentation skills
Tracking treatment through the practice
Setting case acceptance and financial goals
Treatment Coordinator, Level II
Case Presentations & Scheduling
Motivation: Creating a motivational environment for team and patients
Customer service: Why it’s so important
Provide the ultimate new patient experience
Maximizing your investment in digital imaging
Why patients say no to treatment
Proven techniques for case acceptance
The no-stress schedule: Become a believer
How to book treatment now while it’s needed and eliminate waiting
Fee presentations for patients
Treatment Coordinator, Level III
Marketing, Difficult Patients & Goal Setting
Time Management: Making the most of your day
Step-by-step PowerPoint presentations
Smile makeover treatment presentations
Marketing – 25 great cost effective ideas
Role playing: Presentation of treatment and fees
Personalities: Working together and learning how to understand patients
How to handle difficult patients in a practice
Setting financial goals and monitoring production
Eliminating stress: A positive work environment for all
Cost to attend: £3950 +VAT per pair of dentist and treatment co-ordinator.
CPD hours: 42.